| |
| PRODUCT
COVERED |
| |
|
| |
| Standard
Services (Basic Warranty) |
| In the
standard condition, the unit will cover with one year warranty
starting from the sign date of UAT (User Acceptance Test) or
the installation date. |
| |
| Partner
Premier Services (Maintenance) |
| After warranty
period is expired then customer will have an option for one
year and three years maintenance. These two options can be take
after the warranty is expired or while the system still under
warranty. But this last option has to be order together with
PO product. |
| |
 |
| |
| Standard
Services (Basic Warranty) |
| In the
standard condition, the unit will cover with one year warranty
starting from the sign date of UAT (User Acceptance Test) or
the installation date. The benefits receive by customers with
this status are: Replacement Unit and Office Hour Support |
| •
Spare Part: when the problem happen and need hardware replacement
then we will deliver a spesific spare part as a solution. |
| •
Office Hour Support: during this period we will only support
all customer with office hour from 08:30 – 17:30 |
| |
| Premium
Services (Maintenance) |
| To continue
services from PT Inov then after warranty is expired all customers
has two option of maintenance which are Standard Plus Service
and Premium Plus Service. With this option of maintenance the
system installed will keep working properly by giving them monthly
preventive maintenance. Further information regarding these
option and benefits can be describe as follow: |
| •
Standard Plus Services: Coverage from 08:30 – 17:30 on
Monday to Saturday |
| •
Premium Plus Services: 24 hour coverage on Saturday-Sunday and
including public holiday |
| |
| |
| THE
ADVANTAGES |
| |
|
| Preventive
|
| There will
be a regular visitation during maintenance period (once a month).
With this visitation we can prevent any problem before it’s
happen. |
| |
| Corrective |
| When the
problem happen then customer can call us for corrective maintenance.
A response time of this situation is based on some category
which are critical fault, non critical fault, dan minor fault. |
| |
| Including
spare part replacement |
| The maintenance
is including spare part when the problem need a hardware replacement
as a solution. |
| |
| Back
up unit |
| We will
deliver a backup unit when engineer team or PT Inov workshop
handle the unit problem for further investigation. This will
minimize a down time on customer site. |
| |
| Open
Ticket Support Web Based |
| Report
the problem and then monitoring the progress of their problem
by Web until the problem is solved. |
| |
| |
