Our Service Support

Our vision is to offer both large and small customers the highest quality telecommunication products, to produce the best service and technical expertise available and to deliver customer satisfaction at an affordable competitive price.

We provide service support to our clients with:
 

Standard Services (Basic Warranty)

Under standard Services contract, the unit will be covered with one year warranty starting from the sign date of UAT (User Acceptance Test) or the installation date. The benefits received by the customers with this contract are: Replacement Unit and Office Hour Support.
• Spare Part: when a problem happens and need hardware replacement, we will deliver the spesific spare part as a solution.
• Office Hour Support: only support within office hour from 08:30 – 17:30.
 
 

Premium Services (Maintenance)

When the warranty period is over, the customer has options to take the Standard Plus Service or the Premium Plus Service contract. With these contract, the covered unit will be properly maintained by our preventive maintenance visit regularly. Further information regarding these option and benefits can be describe as follow:
• Standard Plus Services: Coverage from 08:30 – 17:30 on Monday to Saturday.
• Premium Plus Services: 24 hour coverage on Saturday-Sunday and including public holiday.
 

Should you have a technical issue with your system you can create and view case ticket. Just click on the link below and “Open Case". This assures the problem is documented and handled in the most efficient and reliable manner. It will open the open case window and allow you to fill in your information. Once you submit your information, it will send you an email regarding your trouble ticket along with a ticket number, so you can view the status of your ticket. You will promptly receive a response from our service representative.

Open Case

 
 

 
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