| NICE
Quality eXpress is an enterprise-grade call recording
and quality management system specifically designed for
back offices, branches, trading floors, and small and
medium-sized call centers.
It
affords SMCCs best-in-class capabilities to: |
• |
Record customer calls in individual offices or throughout
branch offices |
• |
Record
agent screen activity and link it to relevant customer
interactions |
• |
Create
and conduct robust agent evaluations with forms containing
multiple scored sections and question types |
• |
Generate
and view reports on agent and group quality history and
scorecards |
What
makes NICE Quality eXpress so cost-effective? |
• |
An all-in-one, single-box solution |
• |
Deploys
quickly and easily |
• |
Operates
on a standard commercial server |
• |
Can
be maintained either locally or at a remote data center |
• |
Supports
VoIP, TDM and screen recording |
