Every day, thousands of organizations across the globe rely on NICE Interaction Recording. Whether they need to capture every interaction for regulatory compliance or record a random sample for quality monitoring purposes, NICE Interaction Recording provides reliable and resilient multi-channel capture for call centers, remote branches and back offices.

By capturing, storing and managing customer telephone, chat and email interactions in the form of voice, text and screen activity, NICE Interaction Recording enables companies to comply with regulations and internal policies, mitigate risk of litigation, monitor quality of service, and leverage recorded calls to gain business insight.

NICE Interaction Recording may be deployed as a standalone product or fully integrated within the NICE SmartCenter suite, enhancing your organization’s ability to gain significant value by optimizing operational processes and improving customer experience.

NICE Interaction Recording delivers: