NICE Hosted Analytics enables organizations to gain the full range of out-of-the-box capabilities of NICE Interaction Analytics with no upfront commitment. Hosted by NICE in a secure data center, this cloud-based offering is specifically tailored to the needs of midsize organizations seeking the benefits of enterprise-grade speech analytics and other analytics capabilities, without having to bare the full burden of capital expense and maintenance costs.

NICE Hosted Analytics provides a multi-layered, high-availability environment, backed by uninterruptable power supply (UPS), multiple ISP vendors, hardware server redundancy, backups, dedicated server space for each client, and 24/7 technical support. It also provides comprehensive security including restricted access to the host site, security cameras, SSL connection, virtual private network with data encryption, user authentication and role-based security.

NICE Hosted Analytics also offers access to best-in-class, cloud-based NICE Interaction Analytics applications which contact centers can use to: