NICE Customer Feedback is a post-call survey software that lets you easily collect comments from customers after calls or any other interactions with your business. Gathering opinions while the experience is still fresh in their minds improves accuracy. And seeing results promptly— instead of days or weeks after the information was collected— lets you address issues quickly.

Because NICE Customer Feedback is fully integrated with NICE Interaction Recording, individual post-call survey responses are correlated to specific interactions. With this visibility, you can fully understand the underlying factors driving customer perceptions and react effectively. Integration with NICE Quality Management automatically compares quality scores with customer feedback to ensure that evaluation guidelines align with actual customer expectations and perceptions. Adding NICE Interaction Analytics provides even deeper insight by analyzing free-form customer comments.